Cloud Engineer Network Analyst Cybersecurity Professional
More About MeA Chattanooga native, Brandon has over 15 years of IT industry experience and finds fulfillment serving stakeholders in his community through his work at the local Electric Power Board, a non-profit municipal ISP. He is constantly learning new skills and finding exciting ways to apply novel solutions to problems. When not working on IT related projects, Brandon enjoys reading works of philosophy and literature in keeping with his long standing interests in the humanities.
Results-driven Cisco and AWS certified Cloud/Network/Cybersecurity Engineer with a track record of providing exceptional IT service management, cultivating strong customer relationships, and delivering effective technical solutions to a diverse audience. Brandon is seeking opportunities to expand professional horizons beyond Tier 2 support.
Recipient of a B.S. in Network Operations and Security from Western Governor's University, complemented by a robust collection of IT certifications and ongoing pursuit of additional certifications. Proficient in Cisco IOS, SQL, and Python, gained through dedicated study as part of the degree program.
Educational and work history to compliment a robust portfolio.
December 2019 - Present
Provided Tier 2 technical consultation and support to customers regarding internet, telephony, and video service issues across the ISP’s network infrastructure.
March 2011 - November 2019
Participated in incident response and recovery efforts, effectively managing and communicating incidents to minimize impact on operations and service delivery.
May 2010 - March 2011
Provided desktop/laptop support for hardware/software problem resolution including network connectivity, application installation and configuration, and printer issues for 200 users.
January 2008 - February 2010
Provided desktop/laptop support for hardware/software problem resolution including network connectivity, software imaging, application installation and configuration, and printer issues for all Krystal restaurants in the United States.
Nov 2021 - Nov 2023
Emphasis in:
August 2012 - December 2019
Emphasis in:
I am constantly working on new things.
Chattanooga, TN
platocres@gmail.com
Phone: (423) 827-4980